POLICY

Return Policy

I. Conditions for Return and Exchange

  • Return and Exchange Period: Customers can apply for unconditional return or exchange within 7 days from the date of purchase.
  • Product Status: Jade products must remain in their original condition, unused, undamaged, and unaltered. All accessories, certificates, and packaging must be intact.
  • Proof of Purchase: Customers must provide a valid proof of purchase, such as an invoice, receipt, or order record, when applying for a return or exchange.

    II. Return and Exchange Process

    • If customers find any quality issues or discrepancies with the product description upon receipt, they can contact our customer service team within the return and exchange period.
    • After receiving the request, our customer service team will evaluate it. If it meets the return or exchange conditions, they will guide the customer through the next steps.
    • Customers need to properly pack the jade products and all accessories, certificates, etc., and choose a reliable delivery method to return the products. The return shipping fee will be borne by the customer.
    • Upon receiving the returned products, we will conduct a rigorous inspection. If the products are intact, we will process the refund or exchange as requested by the customer.
    • Refunds will be issued through the original payment method. Typically, refunds will be processed within 3-5 working days after receiving the returned products.

      III. Special Notes

      • Products with personalized services such as customization or engraving are not eligible for return or exchange unless there are quality issues.
      • If jade products are damaged during transportation, customers should immediately contact the delivery company and our customer service team for prompt handling.
      • Our company reserves the final interpretation right of this return policy.

        Please read this return policy carefully before purchasing. If you have any questions, please feel free to contact our customer service team. We are committed to providing you with the best service to ensure a pleasant and satisfactory shopping experience.